CONDITIONS OF SERVICE

Thank you for using Phoenix Hair and Beauty. Phoenix Hair and Beauty strives to exceed your expectations wherever possible and offers a very personal service in your own home. We however would like to draw your attention to our conditions of service.

Please take the time to read the following. If you need any assistance or have any queries or concerns please speak to one of our hair stylists and beauty technicians who will happy to help you. If you wish you can contact us by email at appointments@phoenixhairandbeauty.com

OUR COMMITMENT TO YOU

• Only qualified hairstylists and Beauticians attend appointments. A copy of qualifications can be supplied upon request.
• Our hairstylists and Beauticians wear a uniform which is recognisable to our clients
• Our hairstylists and beauticians do not smoke in, or within the vicinity of our clients property.
• All mobile telephone calls will not be answered (unless in an emergency) whilst in the clients home.
• At all times, the stylist will have pleasant manners, ensure client confidentially at all times, give quality time to clients and maintain a high standard of service.
• All products used during consultations are of a high quality and purchased from reputable suppliers.
• The strictest levels are hygiene are adhered to. All equipment where possible is sterilised. Our consultants wear gloves when carrying out beauty treatments.
• After care advice is given with all treatments.
• Every effort will be made by our consultants to be on time for appointments. In the unfortunate event that it is anticipated that this will not be the case, the consultant will contact you to advise you of estimated time of arrival.

THE CONSULTANT AT YOUR HOME

We request that the customer ensures that the following procedures are maintained whilst the stylist is in their home:

• Maintain a safe environment for the stylist; this is to prevent accidents within the home and to the stylist.
• All pets located away from the stylist, mainly for the safety of the pets due to some chemicals.
• We prefer no smoking policy, whilst the stylist is in the home.
• Head Lice – PLEASE check for head lice & nits before your appointment as this will save any embarrassment, and we would have to refuse you and this may cause offence. We are more than happy to offer help and advice on this matter if you have any concerns.
• The customer is responsible for maintaining the condition of their hair, nails and skin after any treatment, which is explained during treatment.

Clients should advise the consultant of any history of adverse reactions to any previous treatments. The consultant reserves the right not to carry out a treatment based on this information.

PAYMENT

• Payment MUST be paid on completion of every appointment, either in cash or cheque. Cheques should be supported by a cheque guarantee card.
• In the unfortunate case where a cheque is issued but does not clear, an alternative payment method will sought with any relevant bank charges included.
• Phoenix Hair and Beauty does not provide 'Chip & Pin' services at present
• If you are booking us for a special event or treatment, where the appointment may take a long time, you may be asked to pay a deposit in advance, particularly if we need to order special products or equipment
• Any deposits for 'special products' or 'equipment' will be non-refundable and are paid by cash please.
• Where a client has requested a specific style cut or colourand upon completion does not like it, the client will still be expected to pay unless the quality of styling is poor.

CANCELLATION OF SERVICE FROM CLIENTS

• If the customer feels uncomfortable with the stylist for any particular reason, it is not required for them to explain why but the option for cancellation is always there. They can ask the stylist to leave their property forthwith.
• They can not however, ask the stylist to leave their home after they have just finished the service without first making full payment.

CANCELLATION OF SERVICE BY THE STYLIST

• Should the consultant feels uncomfortable in the customer’s home environment, then they can leave the premises immediately and not return.

• The stylist is not obliged to finish a service that has been requested in the case of the following reasons:
• Threatening behaviour
• Use of illegal substances
• Being drunk

This is for the stylists own safety

• In the case of hair styling the consultant reserves the right to refuse to carry out a hair treatment where evidence of nits or head lice are found. This is due to hygiene reasons.

• Phoenix Hair and Beauty will refuse future custom for those who-
• Refuse to pay for the consultation without sound grounds for doing so or issue payment which cannot be cashed.
• Cancel two or more appointment with less than 24 hours of appointment date
• Have forgotten more than two appointments
• Change their mind on the arrival of the stylist.

CHILDREN

• The Parent/Guardian would give the consent to the Stylist, allowing her to carry out the required Service/Treatment to their Child/ren hair, whilst they are in the same room.

• The Parent/Guardian would always ensure they stay with their child/ren at all times.

• The Parent/Guardian is responsible for ensuring that children are kept away from the consultant’s equipment and products.

BEAUTY TREATMENTS AND MORE SPECIALISED HAIR TREATMENTS

When embarking on any beauty or hair treatment there is a slight risk that reactions can occur. It is vitally important for your own safety that you are aware of the risk and accept the remote chance of this happening. It is therefore key to discuss your treatment fully with the stylist and beautician. To minimise the risk as much of possible please take note of the following

• Ensure that you advise us of any previous allergic reactions (however slight) prior to any treatment.
• In the case of dyes – you will be required to carry out a skin test prior to any treatment. We will advise you how this works (Please note that this does not guarantee that you wont have a reaction but reduces the risks dramatically)
• You will be advised about all treatment before and during and you will be given aftercare advice if required.
• Please follow the aftercare advice given at the treatment.
• The stylists can refuse to offer the treatment on the basis of information or results of the skin test. Whilst this may cause disappointment it is for your own wellbeing.

OPENING TIMES

Late appointments are available between 6.30pm – 8.00pm week days ONLY subject to availability.

BOOKINGS

You can book your appointment by contacting us on the telephone number provided 07521 728978, alternatively, email us on appointments@phoenixhairandbeauty.com with your name, address, contact number and any questions and we will call you to arrange an appointment.